Because your Long Game account comes with a tried-and-true, FDIC-backed savings account held by NBKC, we're required by law to gather a few pieces of identifying information from our users, and to take additional measures when necessary to verify your identity.
Here are some tips if you're prompted to submit additional documents at sign-up:
- Take clear and complete photos of your documents: make sure your photos are not blurry and that no portions of the document are missing or cut off.
- Please note that photos taken of documents displayed on a computer screen are not acceptable: we can accept screenshots, document uploads, or photos/scans of paper documents only.
- If you're submitting a photo ID, be sure the ID you submit is unexpired, current, and state-issued.
- If you're submitting a utility bill or pay stub, be sure that the document includes the date of issue (must be issued within the last 60 days), your name, and complete mailing address.
We understand that protecting your personal information is of utmost importance, and we believe that the security of an FDIC-insured, interest-bearing savings account is the best way to protect our users' funds and interests. We're always careful to protect your data and your privacy.