Frequently Asked Questions
Debit Card
- How do I earn Prize Chests?
- How do I change my PIN?
- Do I get rewarded for using my Long Game debit card?
- How does RoundUp work?
- Where can I find my routing and account number?
- How do I set up direct deposit?
General
Getting Started
- Why am I being asked for my Social Security Number (SSN)?
- Who can create a Long Game account?
- Do I need to link a bank account?
- How do I verify my email address?
- Why am I being asked for more documentation during account sign-up?
- What is the photo ID and why is it needed?
Deposits and Withdrawals
- How do I withdraw my money?
- Can I transfer funds instantly onto my Long Game debit card?
- How do I change my AutoDeposit schedule or amount?
- How do I set up AutoDeposit?
- How long do transfers take?
- How do I change, skip, or turn off an AutoDeposit?
Your Account
How Long Game Works
- What are the odds of winning when I play a game?
- Long Game sounds awesome, but what’s the catch?
- How do Brains work?
- What are Coins?
- What is Long Game?
- Is Long Game a bank?