Frequently Asked Questions
Debit Card
- How do I earn Prize Chests?
- How do I change my PIN?
- Do I get rewarded for using my Long Game debit card?
- How does RoundUp work?
- Where can I find my routing and account number?
- How do I set up direct deposit?
General
Getting Started
- Why am I being asked for my Social Security Number (SSN)?
- Who can create a Long Game account?
- Do I need to link a bank account?
- How do I verify my email address?
- Why am I being asked for my personal information during account sign-up?
- What is the photo ID and why is it needed?
Deposits and Withdrawals
- How do I withdraw my money?
- Can I transfer funds instantly onto my Long Game debit card?
- How do I change my AutoDeposit schedule or amount?
- How do I set up AutoDeposit?
- How long do transfers take?
- How do I change, skip, or turn off an AutoDeposit?
Your Account
How Long Game Works
- Long Game sounds awesome, but what’s the catch?
- Do I get a bonus for referring friends?
- I joined Long Game before there was a monthly fee: do I have to pay the fee?
- Is there a free trial?
- When will I be charged the monthly fee?
- What are Long Game Rewards?